Best Western White Mountain Inn

The room we were Originally given had vomit or some type of yellow substance along with mold in the toilet, was given another room on the first floor, the curtains were stained, the shower was extremely gritty, the room smelled terrible, pool was nice no hot tub, the noise of doors slamming and people going in and out of rooms and up and down the hall way kept my kids and my husband up all night. Would really like a refund to be honest. Wish I would have stayed at the original hotel I booked honestly

This Best Western is fine. I knew that going in. I wanted a spot with an indoor pool not too far from Santa’s Village. This fit the bill. They charge you to check in early. And by early, anything more than an hour prior to 3pm ($20). We checked in at like 1:50pm but the guy was nice and didn’t charge us. Our first room smelled really bad. I was going to deal with it but then my 3 year old had to go to the bathroom and we noticed blood on the bathroom wall (I used a damp tissue and it pulled away bright red). We told the front desk and they moved us to another room. This one smelled much better and was thankfully blood-free. It’s not the cleanest place I’ve been stayed in, but it was fine. We just wore slippers haha Th pool is actually decent, as is the breakfast they serve every morning. And the staff was nice, especially the younger guy who works during the day. So all in all, it’s fine. I’d have rated even higher if the cleanliness was a bit better but we’d stay again.

Was here on a business trip and was very skeptical staying here based off the reviews. Upon checking in I noticed a pleasant fragrance and cleanliness to the lobby, my room was on the 2nd floor overlooking the October foliage. My room was very clean and didn't notice any issues or concerns with the overall room, the AC/heating unit was fully functional and quiet. My only complaint is the gym, the only weight machine is a cable machine which was partially broken, otherwise there is an olyptical and treadmill to use and a TV. Overall I'd recommend staying here.

Don’t bother with this place unless you have low expectations. This place looks WAY better in the pictures than in reality…seriously! The outside reminded me of a nursing/rehabilitation home. The lobby was very small but did smell clean and the staff at the front desk was friendly. That’s all I can say about that. I was given the keys to a room that smelled so bad of old, stale cigarettes that I wanted to gag. The place is supposed to be smoke free…clearly that was untrue and when I went down to the front desk they didn’t seem the least bit surprised. I was given another room and it didn’t smell like cigarettes but did smell very stale. The room had a broken alarm clock and microwave that didn’t work. When trying to see if it was plugged in, I found layers upon layers of dust in the back. The bathroom was extremely tiny and had not been cleaned very well. The outside and inside of the toilet had clearly not been cleaned and/or not cleaned well. There was mold on the ceiling above the shower and other water damage indicators. Around 2am there was loud banging of doors and loud walking above my room. It was so bad it woke me out of my sleep. This place is nothing more than an overpriced motel. I didn’t bother with breakfast or the pool. The breakfast area was tiny and cramped and again, looked nothing like the pictures. Going to visit the pool no longer appealed to me. I just wanted to get the hell out of this place. The Only positive thing that I can muster up is that I had a very nice view of the White Mountains. The rest of the stay was very uncomfortable and I would never stay at this particular Best Western again. Ever. If you choose to stay here for whatever reason, lower your expectations.